If you have an urgent enquiry, please use the contact form below. You can also call us on: 0121 313 1122.

The team are available during the following days and times:

Monday – Thursday: 09:00 - 12:00 | 13:00 - 16:30

Friday: 09:00 – 12:00 | 13:00 - 15:30

We will aim to get back to you within 5-10 working days.

Please also try our Hozelock Support and Product Pages on our main Hozelock website for troubleshooting, how-to videos and more.

Guarantees – at Hozelock we value the Guarantee we offer on our products. Every product is crafted to work time after time.

If your Hozelock or Hozelock Cyprio product is used in the way it’s intended and it breaks down within the guarantee period, please follow the Guarantee Claims Checklist.

If you are in a hurry and the fault occurs during the first 12 months, provided you have the proof of purchase, the retailer will manage your claim.

After 12 months and within the product’s Guarantee period just fill out the form below. Please ensure your keep hold of your proof of purchase and we will be back in contact within 5-10 working days.

Orders – If you are chasing an order, please note that your order will take between 3 to 10 working days to get to you.

We thank you for your patience and understanding


All details registered with Hozelock Ltd are strictly confidential and will NOT be divulged to third parties.

In accordance with the laws, individuals whose personal data are collected, have the right, for legitimate reasons, to access, rectify, remove and oppose to, the information relating to them. They may also oppose, free of charge, to their data being used for marketing and commercial purposes. If you wish to exercise these rights, please send a letter to the attention of Data Protection Officer, Hozelock, Midpoint Park, Birmingham, B76 1AB or by emailing

(Please note, all e-mails are sent to

Personal information

Please provide as much information as you can - for example product names, what issue you are having, and what outcome you would like to see.

© Hozelock Ltd 2023